Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS405015 Mapping and Delivery Guide
Manage relationships with non-customer external organisations

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS405015 - Manage relationships with non-customer external organisations
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify and manage relationships with non-customer external organisations, including community groups, other businesses, training providers, research organisations and government departments. This includes managing a range of external organisations to the maximum benefit of the organisation and the organisation's customers while also identifying areas of mutual interest and benefit with the external organisations.This unit applies to a manager or supervisor who is responsible for managing external relationships that may impact on the performance, community standing or regulatory compliance of the organisation.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify mutual interest
  • Clarify the reason for contact with each external organisation
       
Element: Gather information on extent of past contact and positive or negative outcomes for own and external organisation
       
Element: Identify expectations of initiating organisation
       
Element: Analyse the breadth, depth and complexity of external organisations’
       
Element: Discuss expectations, ability to meet those expectations, and areas of mutual interest with internal and external representatives
       
Element: Determine contribution of relationship
  • Identify value contributions from relationship
       
Element: Identify muda (waste) arising from relationship
       
Element: Classify muda (waste) into necessary or unnecessary
       
Element: Set key performance indicators (KPIs) for future relationship
       
Element: Manage the relationship
  • Measure current performance of relationship against expectations and KPIs
       
Element: Develop systems to enhance mutual benefit and value contributions from relationship
       
Element: Develop systems to minimise and control necessary muda (waste) without causing harm
       
Element: Eliminate unnecessary muda (waste) without causing harm
       
Element: Monitor KPIs and determine future strategy for the relationship
       
Element: Continue to manage or terminate the relationship in a manner which enhances the organisation
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Clarify the reason for contact with each external organisation 
 
 
 
 
Identify value contributions from relationship 
 
 
 
Measure current performance of relationship against expectations and KPIs 
 
 
 
 
 

Forms

Assessment Cover Sheet

MSS405015 - Manage relationships with non-customer external organisations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS405015 - Manage relationships with non-customer external organisations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: